Everybody is equal - we just have different responsibilities.
There are some things, however, that are vital for us all:
To act professionally in our job.
To smile in person and on the phone.
To always give a warm welcome.
To be courteous and caring.
To be happy and help out others.
To go the extra step.
To use guest names - never room numbers.
To always be impeccably presented.
To bring back the glamour.
To always be dynamic and surprising.
To increase the theatre and mystique.
To carve out a niche as A Very Special Place.
To celebrate our history, belong to the present and move into the future.
To become The Definitive Luxury English Experience.